Here’s the thing about Davies: We’ve been transforming customer experience and workplace operations for financial services organisations for more than two decades now. We’re deeply experienced in this sector, but we’re no one trick pony.
Our expertise in banking and insurance, some of the most highly regulated markets out there, has also kept us in-check when it comes to serving public sector organisations such as the NHS. In fact, we’ve learnt over time that both the pain points and desired outcomes for healthcare and financial services providers are far more alike than you may first think.
For a start, financial services organisations and the NHS both have the pressure of managing sensitive data and standardising procedures so that they can withstand rigorous monitoring by regulatory bodies. And along with this need for airtight compliance, both sectors have a lot in common when it comes to what they need to do to best serve their customers (or patients).
They are both focused on delivering something of a deeply sensitive and important nature to end customers. For financial services it is about people’s money and assets – their livelihood. While the NHS is focused on people’s wellbeing, their life. The stakes are high and therefore the technology that underpins these services needs to be robust, air-tight and efficient – and that’s where we come in.
How we can help
We are responsive to change
With new regulations being implemented across both the finance and health industries continuously as the world develops, the need for technology that manages and adhere to these regulations is critical. But with regulations sometimes competing with each other, we recognise that we need to be flexible, agile, and proactive enough to support business needs in line with these changing or conflicting regulations. In short: the technology you use needs to be adaptable and support a constantly evolving landscape.
We take a proactive approach to data security
Just like banks, people trust the NHS to keep their personal data secure, and the expectations patients hold over their data is only increasing as we become more engaged with GDPR and business ethics. We’ve always taken a pragmatic approach to data security, meaning you can rest assured that the solutions we supply you with, help you to maintain the highest levels of security.
We rigorously test the resilience of our solutions
Once we build something, we try and break it. Only when we are sure it can’t be broken will we roll it out to a client. Since both our financial services and NHS clients are highly regulated, this extends to the type of customer/patient experience they need to offer which centres around transparency and trust. We know that whatever we produce must meet exacting standards, and we never take shortcuts to achieve this.
We continuously monitor solution performance
When banking apps and services are down, all their customers will be immediately affected – and the same impact would be observed in patients and care providers if NHS technology went down. That’s why we continually monitor and evolve our solutions to ensure services are running to their optimum potential.
If you are looking to partner with us to transform patient experience and streamline working processes, then we’ll bring all the experience have working with the NHS and healthcare organisations more broadly. But we’ll also bring a healthy splash of everything we have learnt in catering to financial services over the last 20+ years.
Looking to elevate the service you offer to your NHS patients? Get in touch with us, we’d love to chat.
