Give your customers the claims experience they deserve 

Give your customers the claims experience they deserve 

The service you deliver is integral to the success of your business.

With the right technology, we can help you to heighten your customer experience, improve underwriting performance, and streamline processes.

 

70% reduction in claim lifecycle using E-claim.

50% more fraudulent claims identified by those insurers using our technology – saving them £1m+ annually.

How we help

Driven by technology and powered by experience, Davies provides a suite of services to support you and your customers through the end-to-end claims journey. The only provider with product validation provision, we work hard to deliver the best results possible, continuously investing in technology, automation, and team training for the ultimate customer experience.

See some of our achievements below

What we do

Basic Hire Rate
With Davies pioneering validation tool, and our dedicated team of claims experts, we can help you find the evidence you need to protect your business and reduce costs.
Discover more
Fighting fraud with data
Insurance fraud costs the UK billions of pounds annually. Our proprietary software allows you to simply and effectively integrate real-time fraud detection into your claims processes.
Discover more
Legal AI
Our legal AI enables injury claims handlers to action Ministry of Justice Stage 3 claims at a single click of a button..
Discover more
Claims AI
Reduce claims handling time – and mistakes – with our automated claims processing service. With simple deployment and an intuitive interface, Davies Claims AI, Kuarterback can handle 85% of your low-value claims.
Discover more
Product Validation
Instantly settle and save up to 30% on claims for contents replacement, including white goods, electronics, bike, drone & e-scooter claims with Davies Product Validation
Discover more
E-Claim
Enhance your customer experience and reduce claims resolution time by up to 70% with our intelligent data capture facilities.
Discover more
From our perspective, it’s been a model managed service. We’re benefiting from powerful speech analytics software, without having to buy it and we’re able to call on Davies’ experts to ensure it’s delivering the insights we need. Simon Evans Business Performance Director, Vitality

Find out more about what Davies claims technology can do for you

At Davies, we seek to support our clients throughout the end-to-end claims process, simplifying procedures and enhancing productivity. In addition to our comprehensive suite of claims technology, we are continuing to invest in tech internally to ensure that our teams – and your customers – have the best support throughout the claims process.

  • Virtual adjusting – Sometimes, claims don’t need a physical inspection for a satisfactory resolution. That’s where virtual adjusting can play its part.
  • Claims admin portal (CQ) – Drive customer engagement and shorter claims lifecycles, while reducing indemnity spend and engendering operational expenditure savings, with Davies CQ.
  • VR training – Helping your team to understand what it’s like on the other side of the claims process, building empathy as well as efficiency into your service provision.
  • Interactive diagnostics – Our smart, interactive diagnostics app has been designed to help customers simply resolve home emergency problems in the short term, decreasing likely costs and damage until professional support can attend.
  • Automation in vehicle rental process – Davies can help you to reduce the cost of vehicle claims, while enhancing the customer experience, with end-to-end vehicle rental, third party intervention, and new vehicle replacement automation.
  • Claims tracker – Providing policyholders with access to real-time live updates as their claims progress.
  • Drone surveying – Fast and cost-effective, we can deploy drones to survey the most awkward claim sites for a speedier resolution.

New policyholder portal launched in Ireland

Early in 2020 we launched our policyholder portal for a number of clients in Ireland. Little did we know the benefit it would bring, particularly during the COVID-19 lockdown period. This portal is the next step in our digital journey to transform the customer experience by providing self-service interaction. Online interaction was a real feature during the lockdown, and we could not have timed our launch any better.  
Read on

Kuarterback – our latest investment in artificial intelligence

Kuarterback is our latest in a line of successful automated claims solutions, engineered using pioneering artificially intelligent technology. The system which can be deployed on any motor claim rapidly reads through a stage 2 pack received through the RTA portal, from medical reports to physio invoices, to convert content into structured data fields that can then be automatically processed against a set of agreed rules and valuation matrices to generate a claim value.

Escape of water VR training

In line with market trends and the ongoing focus on escape of water across the property claims division we looked at how our own training could support the handling of these matters, combined with our existing technically focused escape of water training we introduced Davies Virtual Reality.

How a pioneering automated claims solution is saving account handlers 25 minutes per claim

“The principle that we had was of building a solution that enables us to dictate the direction of claims, particularly personal injury claims when we started,”
Are you looking to improve your underwriting performance and streamline processes?
Drop us your email address and we will get in touch.

Prefer to call? No problem! Call +44 (0)1782 339 152