With the right technology, we can help you to heighten your customer experience, improve underwriting performance, and streamline processes.
70% reduction in claim lifecycle using E-claim.
50% more fraudulent claims identified by those insurers using our technology – saving them £1m+ annually.
Driven by technology and powered by experience, Davies provides a suite of services to support you and your customers through the end-to-end claims journey. The only provider with product validation provision, we work hard to deliver the best results possible, continuously investing in technology, automation, and team training for the ultimate customer experience.
At Davies, we seek to support our clients throughout the end-to-end claims process, simplifying procedures and enhancing productivity. In addition to our comprehensive suite of claims technology, we are continuing to invest in tech internally to ensure that our teams – and your customers – have the best support throughout the claims process.View more Hide
Early in 2020 we launched our policyholder portal for a number of clients in Ireland. Little did we know the benefit it would bring, particularly during the COVID-19 lockdown period. This portal is the next step in our digital journey to transform the customer experience by providing self-service interaction. Online interaction was a real feature during the lockdown, and we could not have timed our launch any better.
Kuarterback is our latest in a line of successful automated claims solutions, engineered using pioneering artificially intelligent technology. The system which can be deployed on any motor claim rapidly reads through a stage 2 pack received through the RTA portal, from medical reports to physio invoices, to convert content into structured data fields that can then be automatically processed against a set of agreed rules and valuation matrices to generate a claim value.
In line with market trends and the ongoing focus on escape of water across the property claims division we looked at how our own training could support the handling of these matters, combined with our existing technically focused escape of water training we introduced Davies Virtual Reality.
“The principle that we had was of building a solution that enables us to dictate the direction of claims, particularly personal injury claims when we started,”