It’s essential but takes time. Limiting the customer experience and adding layers of administration for team members to deal with. Intelligent Automation can tackle this for you, managing laborious day-to-day processes which then frees up your employees to do bigger and better things at work.
“60% of customer service professionals say that most of their recommendations for the next best action are automated. “
Intelligent Automation has more potential than most people imagine. Of course, chatbots have changed digital customer contact, but there are many other ways to use automation to support contact centre advisers and enhance the customer experience.
We can help you implement:
Work becomes tedious when you have to repeat tasks again and again. And lack of integration is often a common feature in contact centre infrastructure. We can help connect your systems so that data only has to be entered once before being automatically processed across your infrastructure.
Our solutions can help regulated businesses with contact centre compliance too, by:
Whether pre-call or before payment is taken, the easy way to ensure that the proper scripts are delivered is by automating them.
We draw on the insights from analytics solutions to alert advisors and managers if crucial terms are missed.
Again, we can interact with speech analytics solutions to flag to advisors if the customer’s words indicate they may be vulnerable – so the advisor can adapt.