It's time to tackle the 8am call rush.

How we can help

Transform your GP surgery’s service by harnessing the power of clever technology. Win your patients over with an effective and efficient service that meets their needs, even at peak times.

Our solutions have been designed to specifically help you manage peak call times, enabling a transformation in the way your practice manages patient care. Whether it’s modernising patient touchpoints, streamlining working processes, or staying compliant with changing regulations – we’ve got you covered.

Products and services

Intelligent Contact

This service uses conversational IVRs and bots across customer touchpoints to create a unified communication process that works for you and your patients.   

This flexible AI platform helps you be there for your patients anytime, anywhere. Simply instruct our bot to accomplish a task and deploy that bot on any channel: chat, Facebook Messenger, WhatsApp, and IVR, web, mobile chatbot, SMS, and your contact centre.  

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QueueBuster

Let your patients skip the dreaded call queue. QueueBuster allows patients that call you to opt for a call back once they get to the front of the queue. This gives the patient their time back, reduces any frustration, and allows your contact centre to better manage demand and average handling time (AHT).  

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Callback

Callback provides a pivot for online patients who decide they need to talk to a real human being. Bypassing complex IVR choices, queuing systems, and tedious repetition, Callback transfers the context of a patient’s query to the healthcare team, enabling you to fast-track and improve how patient queries are handled.   

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Who we are

Davies supports highly regulated organisations to be better, so they can make a positive impact across their business and beyond. Whether that means cultivating a more fulfilling working environment for employees, building a more efficient and memorable experience for customers and civilians, or improving working processes behind the scenes.​ And we do it through the strategic use of clever technology.​  

• >6,000 global employees  
• 300 developers  
• >1,000 highly regulated market organisations trust our solutions  

What we do best

We deliver value – quickly​  

We plan our projects to deliver initial value quickly, and secure sustainable gains into the long term. Plus, we measure the outcomes in either financial ROI or tangible improvements to CX.​  

We understand highly regulated organisations  

For decades now, we have been helping regulated markets such as local government and the NHS to tackle their common business challenges with one key end goal in mind: to do good. Whether that means tackling cost and efficiency obstacles; nurturing and retaining happy employees; or effectively serving in-need and vulnerable patients – we get it.  

We are led by innovation​  

We take your problems and innovate our way out of them. We’ve worked with public sector clients for decades to deliver transformation projects that think differently. And we don’t just stop at technology, we have a dedicated CX consulting practice that can help with a broad range of challenges.  

We offer a more holistic outlook 
We don’t simply deliver an innovative tech and walk away. Across Davies Group we have access to a range of products and services that allow us to implement the conclusions we draw from insight. This combination of insight and tools focused on action shape the way in which we support clients to provide a more holistic outlook.  

Brands that trust us

If you would like to learn more about how we can help your GP surgery transform the patient experience, please get in touch with us today. We’d love to chat.