There are few things more infuriating to customers than being told that their ‘call is important’ while waiting endlessly on hold. Our callback technology, QueueBuster, means callers never need to suffer call queues again.
Up to 15% more calls can be handled using QueueBuster.
98% of customers report an improved contact experience.
QueueBuster works by capturing inbound calls and giving callers the option to hang up, taking their place in the queue so they aren’t kept waiting on hold.
When the customer’s call reaches the front of the queue, QueueBuster automatically calls them back and connects them with an agent.
If the customer is engaged or doesn’t answer, QueueBuster will inform the agent and retry the call according to your rules. If the call goes to voicemail, the agent can leave a polite message, and tell the system to retry the call later.
QueueBuster can normally be implemented within a few days, but Davies won’t bolt as soon as you’ve got the tech up and running. Our team will be on hand after implementation to help you: