CASE STUDY
30 January, 2024
CASE STUDY
30 January, 2024
Creating and delivering a Voice of the Customer programme to deepen a large UK insurance broker group’s understanding of their customer needs
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Creating and delivering a Voice of the Customer programme to deepen a large UK insurance broker group’s understanding of their customer needs
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30 September, 2021
Validating and improving the customer experience for long term results
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Alun Williams
Commercial Director for Savings, Shawbrook Bank
30 September, 2021
Transforming the customer experience of a leading UK savings and investment organisation through whole business engagement
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Stephen Plimmer
Kent Reliance
23 August, 2021
Supporting culture change in one of the UK’s top insurance companies
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Catherine Bromley
Head of Customer Experience, Ageas
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