Customer feedback can not only help you to understand your customers’ wants, needs, and expectations, but provide you with the insight you need to make vital Process Optimisation decisions, evolving as your customers do over time.
No two customers are alike, and that’s why our surveys work across a multitude of communications channels, ensuring you can engage with the widest customer demographic possible, helping your business benefit from truly comprehensive feedback.
83% of all consumers have completed at least one survey in the past year.
10% year-on-year growth for companies with the strongest omnichannel customer engagement strategies.
Our system makes it nice and easy to link all feedback back to the customer, process or team member with support for custom identifiers, that can be linked to survey responses and enable quick and effective customer journey tracking.
Whether you wish to carry out buyer research, identify unhappy customers for Customer Recovery, or track real-time customer satisfaction, our Customer Surveys can help you.
And our support doesn’t just stop at the survey setup. From ensuring that surveys are structured to generate maximum response rates, to deriving actionable insights based on your key aims, our team can help you successfully gather the data you need to achieve real results.
If you are looking for a cost-effective method of collecting personable customer feedback following a phone interaction, IVR Surveys are the one for you.View Features Hide Features
Offering simple and straightforward capture of customer feedback at the point of experience, SMS surveys also offer great flexibility, with the customer able to respond at a time that suits them.View Features Hide Features
Receive digital feedback from your customers with our fully customisable email surveys.View Features Hide Features
Web Surveys have all the great features of our Email Surveys, but allow you to share your survey online in any way you choose.View Features Hide Features
Support users of your mobile applications with our App Surveys, currently available to use on the Android platform.View Features Hide Features