65% of people are visual learners
90% of information that comes to the brain is visual
With access to fully customisable CX Dashboards, customer feedback has never been so easy to keep track of.
With a comprehensive and intuitive suite of KPI Insights and Verbatim Insights reports, you can drill down into the finest detail, using the Bedrock platform to make sense of what your customers are saying, prioritise areas of frustration, and drive Process Optimisation.
The Bedrock platform can help you to create unbeatable customer relationships.
With real-time Alerts, the Bedrock platform can immediately let you know if a customer is unhappy – enabling you to proactively reach out to them and put things right. Because when Customer Recovery is at the heart of your operations, repeat business and customer loyalty become a given, as customers understand that they are genuinely valued.
The Bedrock platform also offers a whole host of Team Management functions, providing the information you need to ensure your staff are happy, motivated and reaching their full potential.
Use our Insights capabilities to track team performance and identify any training requirements. Create 1:1 documents and set objectives using our coaching features. And ensure good work is acknowledged and celebrated with our Badges and Rewards.
Delivering memorable customer service is not just about what you do for your customers, but what you do for your team. Bedrock can support you in the creation of the best employee experience, removing the challenges of team management.
Ensure everyone gets the vital CX data they need, quickly.
With Bedrock, you can provide tailored access to CX insights, based on the roles within your organisation. Providing both custom views and box-ready profiles – from customer service team members to business managers – we can help you deliver the right level of access to users across the board.
Bedrock really is quite clever.
It has the power to host any data you require, with a whole host of native integrations and custom options available for whatever challenge it is you’re trying to solve.