BLOGS
CUSTOMER EXPERIENCE
11 May, 2023
Wake-up call: The consequences of ignoring customer feedback
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CUSTOMER EXPERIENCE
11 May, 2023
Wake-up call: The consequences of ignoring customer feedback
Read on
Wake-up call: The consequences of ignoring customer feedback
Read on
CUSTOMER EXPERIENCE
25 October, 2022
FCA’s new Consumer Duty will raise the bar for customer service
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CUSTOMER EXPERIENCE
17 February, 2022
Insurance sector CX performance drops in 2021 after four years of growth
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EMPLOYEE MANAGEMENT
12 October, 2021
Never underestimate the true value that your employees bring to your CX programme
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CUSTOMER SERVICE
13 September, 2021
Delivering a great customer experience has to mean more than just a world-class contact centre
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CUSTOMER ASSISTANCE
7 September, 2021
Key steps for identifying and supporting your vulnerable customers
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CUSTOMER ASSISTANCE
5 September, 2021
Renewal customers happier with their insurance companies in Q1 2021
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CUSTOMER ASSISTANCE
2 September, 2021
Eight ‘Voice of the Customer’ pitfalls that could undermine all your good intentions for CX improvement
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CUSTOMER ASSISTANCE
2 September, 2021
Pro tips for measuring your Customer Experience in 2020
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EMPLOYEE MANAGEMENT
1 September, 2021
Is ‘lockdown leeway’ a thing of the past? We investigate.
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