Social Media Tracker
Find out what your customers think of you in real-time
Social Media Tracker
Find out what your customers think of you in real-time
Our Social Media Tracker can put you in control of your digital space
You can only resolve a problem if you know it has happened. Our Social Media Tracker keeps you up to date with all social media comments and mentions as they happen. So you can engage, or take action, however you need to.
72% of customers will share a positive experience with 6 or more people.
13% of customers will share a negative experience with 15 or more people.
Using social media monitoring to boost customer service
As more consumers turn to social media to get their voices heard, more businesses are embracing Twitter as their primary social customer service.
In as little as 280 characters, a satisfied customer can generate more interest for your businesses. While a disgruntled customer can tarnish your brand image almost immediately.
That’s why it’s so important for organisations to have real-time customer conversation tracking in place.
Our Social Media Tracker enables you to track and act on customer conversations, as well as other mentions of your brand. Whether you’re looking to evaluate public sentiment of your business, track competitors, or calm unhappy customers fast.
Use emotion scoring to spot key trends and analyse them instantly
Using social media listening and our Emotion Engine, our Social Media Tracker can help you keep an eye on all Twitter activity pertinent to you.
Providing you with an at-a-glance breakdown of overall public sentiment and key customer opinion trends, as well as enabling you to delve into individual comments for further analysis.
How it works
- Our Social Media Tracker continually monitors Twitter
- Tweets containing a trigger word, phrase or brand mention are detected and captured
- Our algorithm works hard to analyse emotional sentiment
- An emotion score is assigned to the tweet.
- This transaction is logged into your reporting console for further analysis
- Views for individual comments and key sentiment trends are also available
You decide what you see with Dashboards configured to your needs
We know that your business is one-of-a-kind. That’s why our experienced team will work with you to ensure that your Social Media Tracker dashboard and reporting features match the needs of your business. Allowing you to collect and track information that is relevant to you.
Key Features
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